Customer Experience Attendant

About the role

We are looking for a Customer Experience Attendant to join our team. This role focuses on delivering quality customer service, maintaining store cleanliness, and ensuring a safe and welcoming environment for our customers.

Responsibilities

• Greet customers in a cheerful manner as they enter the store and thank them as they leave.
• Answer customer questions and provide assistance to ensure quality customer service.
• Retrieve all shopping carts on the premises safely and efficiently, ensuring they are not left in parking areas and are taken to the front of the store for customer use.
• Empty carts of debris and remove defective carts from service.
• Help customers by loading their groceries into vehicles.
• Keep the parking lot, store vestibule, and front-end clean and free of debris.
• Maintain trash and recycling receptacles on the porch, emptying and replacing bags as necessary.
• Remain alert to safety issues, particularly in entrance and exit areas to prevent slip and fall hazards.
• Assist cashiers by bagging groceries as required and promptly respond to intercom pages.
• Sweep, wash, mop, and perform general clean-up work.
• Clean restrooms and break rooms, replenish supplies, and dispose of waste.
• Maintain the building and surrounding grounds in an orderly condition.
• Operate (if over 18 years of age and properly trained) various motor-driven cleaning equipment and maintain it in good repair.
• Help keep the sales floor free of slip and trip hazards.
• Clear sidewalks and porch of snow and ice as needed.
• Dispose of trash and other debris in the back room, break room, front-end, and parking lot.
• Notify store management when repairs or maintenance are needed or when unsafe conditions are observed.
• Inform store management when additional supplies are needed.
• Ensure smooth function of the department and store by cooperating with co-workers and supervisors.
• Continuously improve job performance.
• Complete other duties as assigned by management.

Requirements

• Completed or working towards a high school diploma or general education degree (GED).
• No prior experience required.