Customer Experience Associate Trainee

About the role

The Customer Experience Associate Trainee position with the Department of Revenue lets you build a strong foundation in taxpayer assistance while learning from experienced professionals. You support individuals and businesses as they work through important tax questions. This role helps you grow your confidence through hands-on training and daily practice. It is an excellent opportunity to begin a rewarding career in public service.

Responsibilities

• Customer Assistance: Respond to taxpayer questions with clear information about filings, account issues, and available resources
• Account Review: Examine account details to identify concerns and determine appropriate next steps
• Issue Resolution: Develop solutions for discrepancies and prepare work items when needed
• Information Guidance: Explain relevant tax rules, regulations, and procedures to taxpayers and representatives
• Form