Customer Experience Associate
About the Role
We are seeking a Customer Experience Associate who provides front-line customer service support on behalf of ReSource Pro clients via phone, email, and/or chat. This customer-facing role is responsible for handling customer inquiries professionally, politely, and efficiently while documenting work in client systems. The work completed directly impacts trust and partnership with the client.
We hire the best because our service is only as good as the people delivering it. We’re committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.
Responsibilities
- Manage inbound/outbound calls and emails as a subject matter expert
- Provide clear communication to brokers and insurers (via phone, email, and chat)
- Deliver exceptional customer service to client customers
- Complete requested client/broker tasks and processes
- Collaborate with peers and leaders to meet client needs
- Contribute to the achievement of internal team goals
Requirements
- 1-2 years customer service experience required
- Insurance background/knowledge preferred
- Reliable and professional
- Ability to follow processes and procedures
- Strong organizational and time-management skills
- Excellent written and verbal communication skills
- Proficient computer skills
- Ability to multitask and prioritize tasks
- Detail-oriented and accurate
- Positive and proactive attitude
- Flexibility and adaptability to changing priorities
Pay
This is a hybrid position out of our office in Vincennes, IN and the salary range for this location and role is $15.00 - $24.85 per hour. The salary range could be lower or higher based on the specific geographic location in which the candidate resides.
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees.
Benefits
- 100% paid employee health insurance available on Day 1
- Eligible for all medical, dental, and vision benefits on Day 1
- Remote positions are Internet stipend-eligible
- 401k with employer match, vested on Day 1
- HSA/FSA available
- Long-term and short-term disability employer-provided
- Generous PTO plan with paid holidays + floating holidays
- Development and growth opportunities
- Comprehensive wellness program and prioritization of employee health