Customer Experience Associate

About the role

Location: 5040 Route 873. Weis Markets seeks associates who value respect, teamwork, and growth in a supportive environment.

Responsibilities

• Smiles and greets customers, answers questions, and helps resolve concerns promptly and professionally.
• Follows company policies relating to customer checkout to increase satisfaction.
• Operates front‑end scanning equipment and cash register.
• Performs all related checkout procedures, including properly and efficiently bagging merchandise and placing items in the customer’s cart.
• Maintains transaction accuracy, ensuring the customer is charged for all items and appropriate funds are collected (cash, checks, electronic payment, coupons).
• Maintains proper security measures and cash‑drawer accounting procedures, avoiding overages and/or shortages.
• Follows all store and legal guidelines regarding sale of tobacco and alcohol.
• Maintains knowledge of weekly ads, marketing promotions, and store layout to answer customer questions.
• Responsible for general sanitation in the department; follows cleaning schedules and department guidelines to keep work areas, equipment, counters, display cases, etc., clean and compliant with health and OSHA requirements.
• Disposes of trash properly.
• Ensures smooth function of department and store by cooperating with co‑workers and supervisors.
• Responsible for continuously improving job performance.
• Responsible for utilization of all company‑provided Personal Protective Equipment (PPE), including cut‑resistant gloves, safety cutters, company‑sponsored footwear, etc.
• May be called upon to assist in other departments as needed.
• This position currently has no supervisory responsibilities.

Qualifications

To perform this job successfully, the associate must be able to perform each essential duty satisfactorily with or without an accommodation.

• Education and/or experience: completed or working toward a High School Diploma or General Education Degree (GED).
• No prior experience required.