Customer Experience Agent (Full-Time) - Los Angeles International Airport

The role

As the face of British Airways, you'll play a crucial role in crafting unforgettable experiences for our passengers, ensuring their journey with us is smooth, enjoyable, and truly reflective of our dedication to perfection.

What You'll Do

• Greet and offer personalized service to all British Airways and codeshare customers, ensuring a welcoming and seamless experience throughout their airport journey.
• Aid passengers with check-in, boarding, connecting, and arrival processes.
• Address customer queries and concerns efficiently, always aspiring to go above and beyond to provide outstanding service.
• Where required, perform basic ticketing, documentation, and baggage handling with the occasional lifting of bags up to 70 lbs.
• Operate the loading bridges and drive company vehicles assigned to Customer Services for those with a valid driver’s license.
• Support our premium customers with tailored, high-end service both at check-in and our award-winning business and first class lounges.
• Facilitate safe, secure, and punctual departures.
• Collaborate with team members to ensure seamless operations and customer satisfaction.
• Adapt quickly to changing situations, always maintaining a positive and proactive demeanour.

Your Experience

• Experience in a hospitality or customer service role is desirable.
• Proficiency in spoken and written English (additional languages are a bonus!)
• Aged 18 or over at the time of application, with the unrestricted right to live and work in the specific country of employment. (USA/CANADA/BRAZIL/ARGENTINA/BERMUDA/MEXICO)
• Must be able to obtain Security clearance, which includes cleared drug screen, criminal history and/or fingerprinting.

What You'll Bring to British Airways

• A passion for hospitality and an enthusiasm for creating exceptional customer experiences.
• Strong communication skills and the ability to engage confidently with a diverse range of customers.
• Maintain composure and adaptability, even in difficult or fast-paced situations.
• Flexibility to work shifts covering 24/7 operations.
• Pride in your personal appearance and a dedication to upholding British Airways' high standards.
• Comfortable using various computer systems and applications.
• A proactive approach to problem-solving and decision-making.
• Able to work optimally both independently and as part of a team.

Job details

| Job reference: | BA/1495945 |
| Date posted: | 07-02-2026 |
| Attachments: | No File Attached |