Customer Experience Agent - Boston Logan International Airport

The role

As the face of British Airways, you'll play a crucial role in crafting unforgettable experiences for our passengers, ensuring their journey with us is smooth, enjoyable, and truly reflective of our dedication to perfection.

Shift

Shift: 04:30AM - 08:30AM, 4PM - 8PM, 6:30PM - 10:30PM

Pay Rate

Pay Rate: $20

About this role

It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues.

What You'll Do

• Greet and offer personalized service to all British Airways and codeshare customers, ensuring a welcoming and seamless experience throughout their airport journey.
• Aid passengers with check-in, boarding, connecting, and arrival processes.
• Address customer queries and concerns efficiently, always aspiring to go above and beyond to provide outstanding service.
• Where required, perform basic ticketing, documentation, and baggage handling with the occasional lifting of bags up to 70 lbs.
• Operate the loading bridges and drive company vehicles assigned to Customer Services for those holding a valid driver's license.
• Support our premium customers with tailored, high-end service both at check-in and our award-winning business and first-class lounges.
• Facilitate safe, secure, and punctual departures.
• Collaborate with team members to ensure seamless operations and customer satisfaction.
• Adapt quickly to changing situations, always maintaining a positive and proactive demeanour.

What You'll Bring to British Airways

• A passion for hospitality and an enthusiasm for creating exceptional customer experiences.
• Strong communication skills and the ability to engage confidently with a diverse range of customers.
• Maintain composure and adaptability, even in difficult or fast-paced situations.
• Flexibility to work shifts covering 24/7 operations.
• Pride in your personal appearance and a dedication to upholding British Airways' high standards.
• Comfortable using various computer systems and applications.
• A proactive approach to problem-solving and decision-making.
• Able to work optimally both independently and as part of a team.

Your Experience

• Experience in a hospitality or customer service role is desirable.
• Proficiency in spoken and written English (additional languages are a bonus!)
• Aged 18 or over at the time of application, with the unrestricted right to live and work in the specific country of employment. (USA/CANADA/BRAZIL/ARGENTINA/BERMUDA/MEXICO)
• Must be able to obtain Security clearance, which includes cleared drug screen, criminal history and/or fingerprinting.

Job details

| Job reference: | BA/1496249 |
| Date posted: | 07-06-2026 |
| Attachments: | No File Attached |