Return Agent - Boston Logan Airport

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal.
• Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Sought to improve job performance through self-assessment, skill development, training and goal setting.
• Maintain a regular and reliable level of attendance and punctuality.
• Perform miscellaneous job-related duties as assigned.

Requirements

• Must be at least 18 years of age
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must have a High School Diploma or GED
• Must have at least 6 months of prior customer service experience
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years

Qualifications

• Must be able to work flexible hours, including weekends and evenings.
• Must be able to lift up to 50 pounds.
• Must be able to stand for extended periods of time.
• Must be able to work in a fast-paced environment.

Benefits

• Paid time off
• Employee discount
• Retail savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

Schedule

Sunday-Thursday: 2:00pm-11:00pm
Wednesday, Thursday, Saturday, Sunday: 11:00am -10:00pm

Pay

The pay for this position starts at $19 / hour plus average monthly bonuses opportunities of $200 to $500. There is also a $2.00 / hour shift differential for hours worked from 7:00pm to 5:00am, bringing up the hourly rate to $21/hour during those hours.

About the Role

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Full Time Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position.

Equal Opportunity Employer/Disability/Veterans

We are an equal opportunity employer and consider applicants for all positions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or other protected characteristic. We are committed to providing a work environment free of discrimination and harassment based on race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or other protected characteristics.

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