Return Agent - Detroit Airport

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
• Remind customer to check for personal belongings
• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
• Advise and review rental charges; and provide an accurate receipt to the customer
• Provide information in a professional and courteous manner regarding transportation to the airport terminal
• Thank customers using the prescribed dialogue
• Inquire about service, satisfaction and document dissatisfaction
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Use of proper statement to determine if vehicle is being returned with full tank of gas
• Complete a service alert for any mechanical and or body damage communicated by the customers
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow
• Solicit feedback from customers to improve job performance
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future
• High School Diploma or G.E.D. required
• Minimum of 6 months customer service experience
• Must have a valid driver's license with no more than 2 moving violations within the last 3 years
• No drug or alcohol related convictions on driving record in the last 5 years
• Must be able to work outdoors (parking lot and garage) in the elements with long periods of standing
• Must be able to work varying shifts, including morning, evenings, nights, weekends and holidays