Customer Experience Agent (Full-Time) - Boston Logan International Airport

As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris.

About the role

We are seeking outstanding individuals to join our team as Customer Experience Agents at our Worldwide Airports across the United States, Canada, South America, Bermuda & Mexico. As the face of British Airways, you'll play a crucial role in crafting unforgettable experiences for our passengers, ensuring their journey with us is smooth, enjoyable, and truly reflective of our dedication to perfection.

Responsibilities

• Greet and offer personalised service to all British Airways and codeshare customers, ensuring a welcoming and seamless experience throughout their airport journey.
• Assist passengers with check-in, boarding, connecting and arrival processes.
• Address customer queries and concerns efficiently, always aspiring to go above and beyond to provide outstanding service.
• Basic ticketing, documentation and baggage handling with the occasional lifting of bags up to 70 lbs.
• Operation of the loading bridges and driving of company vehicles assigned to Customer Services is required for anyone holding a valid driver's license.
• Support our premium customers with tailored, high-end service both at check-in and our award-winning business and first class lounges.
• Facilitate safe, secure, and punctual departures.
• Collaborate with team members to ensure seamless operations and customer satisfaction.
• Adapt quickly to changing situations, always maintaining a positive and proactive demeanour.

Requirements

• A passion for hospitality and an enthusiasm for creating exceptional customer experiences.
• Strong communication skills and the ability to engage confidently with a diverse range of customers.
• Maintain composure and adaptability, even in difficult or fast-paced situations.
• Flexibility to work shifts covering 24/7 operations.
• Pride in your personal appearance and a dedication to upholding British Airways' high standards.
• Comfortable using various computer systems and applications.
• A proactive approach to problem-solving and decision-making.
• Able to work optimally both independently and as part of a team.
• Aged 18 or over at the time of application, with the unrestricted right to live and work in the specific country of employment (USA/Canada/Brazil/Argentina/Bermuda/Mexico).
• Must be able to obtain Security clearance, which includes cleared drug screen, criminal history and/or fingerprinting.

Qualifications

• Experience in a hospitality or customer service role is desirable.
• Proficiency in spoken and written English (additional languages are a bonus!).

Pay

Pay Rate: $20.00 per hour.

Schedule

Shifts: 2:30 PM - 10:30 PM and 4:00 PM - 12:00 AM.

British Airways supports a drug and alcohol-free work environment. Safety is paramount in the aviation industry. Reporting for work or working while impaired by, or under the influence of alcohol, controlled substances, or any other drug (including inhalants) or possession on the work site of these substances or any other lawful drug (including inhalants), by any employee is expressly prohibited.