Customer Experience Agent - Exclusive Hiring Event

About the role

As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions – including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH TV experience.

Responsibilities

• Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift
• Engage with a diverse consumer base to provide solutions for customer needs and technical issues
• Promote additional products and services

Requirements

• High school diploma or GED
• Ability to work full-time on-site
• Six months of related customer service and troubleshooting experience and/or training
• Flexible to work shifts that might include evenings, weekends, or holidays
• Smartphone or device with active data network connection
• Pre-employment screen
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions; and camera on during all video meetings

Skills

• Customer Service
• Dependability
• Resilience
• Problem Solving
• Continuous Development
• Multitasking
• Integrity

Benefits

• Paid training
• Time off
• Medical, Dental, Vision, Life Insurance packages
• HSA
• 401(K) with company match
• Employee Stock Purchasing Program
• Tuition Reimbursement
• Complimentary DISH TV (5/month)
• Boost Mobile plans (starting at $15/month)
• Opportunity to promote within your first year

Pay

$18.50 per hour – earn an additional $2/hour for shifts after 6 PM and on weekends. Full‑time paid training is provided.

Schedule

Shifts may include evenings, weekends, or holidays; flexibility required.