Customer Experience Administrator

About this position

TITLE: Customer Experience Administrator
DIVISION: Customer Experience
REPORTS TO: Customer Experience Supervisor
FLSA CLASSIFICATION: Non-Exempt/Hourly

POSITION OVERVIEW

The Customer Experience Admin position is responsible for sending daily reports, communicating with our transportation teams, and assisting the CX team with any overflow that they need assistance with. The goal is to provide the CX Solution Specialist with timely support.

PRINCIPLE RESPONSIBILITIES

• Aid with CX Representative overflow, including but not limited to, order modifications, credits, data entry, etc.
• Process credits and product complaints through CRM.
• Communicate with delivery drivers.
• Sending daily reports to transportation on orders that are not routed, along with RA pickups needed for the next day.
• Sending add-on and cancel communication to the warehouse for next day orders.
• Working with purchasing on intercompany transfers.
• Processing Will Call and Employee orders for all departments.
• Roll up data for CX Management team, when needed.
• Aid with company functions.

REQUIRED SKILLS

• Previous food service distribution customer service and/or call center experience preferred.
• Must be a team player with a positive attitude.
• Excellent verbal, telephone, and written communication skills. Emails must always include a professional format.
• Data entry and 10-key experience required.
• Self-motivated, professional, goal oriented and able to handle multiple tasks.
• Must have a sense of urgency and be able to work under pressure.
• Candidate must have general computer knowledge of Microsoft Windows (Word, Excel, and Outlook) with the ability to quickly learn new software programs.
• Willingness to learn and adapt to a CX Representative, if needed.

EDUCATION

A High School Diploma or equivalent required.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

WORKING CONDITIONS AND PHYSICAL DEMANDS

Professional office environment, Primary office environment is ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periods throughout the day. Reaching above shoulder heights, below the waist, or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques are required. May include lifting to 25 pounds on occasion.

EOE M/W/Vet/Disabled

All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements, as the employee may be required to perform any other duties as assigned. In the event of an absence where the Customer Experience Admin cannot perform these duties, the Manager will determine who shall perform these duties.

Affirmative Action Statement

Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law.