Customer Experience Manager

About the role

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results.

Responsibilities

• Plan and lead the execution of class and in-store events in accordance with Company programs
• Manage and execute shrink and safety programs
• Affix cash reconciliation and bank deposits
• Affix inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
• Affix the onboarding of new Team Members
• Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
• Serve as Manager on Duty (MOD)

Requirements

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Ability to bend, lift, carry, reach, and stretch
• Ability to lift heavy boxes and access high shelves by ladder or similar equipment
• Work Environment: Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks
• Physical Requirements: Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Qualifications

• Preferred Type Of Experience: The Job Requires Retail management experience preferred

Skills

• Preferred Knowledge/Skills/Abilities: Other duties as assigned

Benefits

• Prefer a few substantive sections over many thin ones