Customer Experience Accounts Receivable Supervisor

About the role

The Accounts Receivable Supervisor supports the Credit and Collections function within a Business Support Center (BSC). The role involves overseeing a team of approximately 6-9 customer experience representatives for National/Strategic accounts. Key responsibilities include scheduling, training, performance evaluation, coaching, and resource deployment. The supervisor also provides training and development to maximize receivables turnover, minimize risk, and support sales growth and profitability.

Responsibilities

• Supervise a team of approximately 6-9 customer experience representatives for National/Strategic accounts.
• Schedule, train, evaluate, coach, and deploy resources within the department.
• Provide training and development to maximize receivables turnover, minimize risk, and support sales growth and profitability.
• Lead a team of collectors to achieve organizational goals.

Requirements

• High school diploma or equivalent.
• Minimum of 3-5 years of experience in accounts receivable (B2B), with at least 1-2 years in a supervisory or lead role.
• Proven track record of managing and motivating a team in a fast-paced environment.
• Strong understanding of accounts receivable principles, collection techniques, and credit management.
• Excellent communication (written and verbal), interpersonal, and negotiation skills with a strong customer service orientation.
• Proficiency in ERP systems (e.g., SAP, Oracle) and Microsoft Office Suite, especially Excel.

Qualifications

• High school diploma or equivalent.
• Minimum of 3-5 years of experience in accounts receivable (B2B).
• At least 1-2 years in a supervisory or lead role.
• Proven track record of managing and motivating a team in a fast-paced environment.
• Strong understanding of accounts receivable principles, collection techniques, and credit management.
• Excellent communication (written and verbal), interpersonal, and negotiation skills with a strong customer service orientation.
• Proficiency in ERP systems (e.g., SAP, Oracle) and Microsoft Office Suite, especially Excel.

Skills

• Accounts receivable principles and collection techniques.
• Customer service orientation.
• ERP systems (e.g., SAP, Oracle).
• Microsoft Office Suite, especially Excel.

Benefits

• Medical, dental, and vision plans.
• Short-term and long-term disability insurance.
• Life and accidental death and dismemberment (AD&D) insurance.
• Employee Assistance Program (EAP).
• Pre-tax commuter transportation benefit.
• Parenthood leave.
• Vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays.
• 401k plan with company matching funds.
• Tuition reimbursement.
• Discounted college tuition for eligible employees’ dependents.
• Airgas Scholarship Program for dependent children.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.

Benefits

Details on benefits are not specified in the job posting.