Customer Experience Account Manager

About the role

Mueller Company, the nation's leading manufacturer of flow control devices for the water and gas distribution industries, has an opening in our Customer Experience (C/X) Team for an Account Manager.

Responsibilities

• Assess and address external customer needs via phone call or email by providing stock checks, expedites, technical support, order history-tracking shipments, order entry and product applications/limitations.
• Provide support needed to resolve customer complaints and issues including all paperwork and follow up until process is complete.
• Act as liaison between the territory manager/customers and various Mueller manufacturing plants.
• Work closely with Planners and Manufacturing Department Heads to provide current information on expedite requests and lead times.
• While there are no cold calls or outbound sales calls in this role, Account Managers are expected to listen to customer needs and offer Mueller products that will meet the application they are requesting.
• Carry out additional job responsibilities and duties as required.

Requirements

• High school diploma or equivalent.
• Previous work experience or other activities demonstrating the requirement of a strong communications background.
• Intermediate computer experience with ability to quickly learn and navigate new computer programs.
• Able to work in a team setting and gain trust and respect of various persons throughout Mueller’s various locations and customer base.
• Customer-oriented and able to make quick decisions in a professional and confident manner.
• Demonstrated organizational and time management skills.

Qualifications

• 2+ years of customer service and/or inside sales experience.
• Bachelor’s degree in business or communications-related field.
• Strong experience in mainframe programs that include inventory control – such as JD Edwards (E1).
• Experience in Salesforce.
• Familiarity Microsoft Outlook programs (Excel, Word, PowerPoint, and Outlook).
• Experience with phone-based customer service support systems.
• Technical/Mechanical background.

Skills

• Excellent communication skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and decision-making skills.
• Intermediate computer skills.

Benefits

• Medical, dental, and vision insurance.
• 401k plan with 5% Company match.
• Employee Stock Purchase Plan (ESPP).
• Short-term and long-term disability benefits.
• Vacation.
• 100% paid parental leave.
• Tuition reimbursement program.
• Student debt retirement matching.
• Well-being program.
• Employee Assistance Program (EAP).
• Company-provided life insurance.
• Supplemental insurance at group rates.

Pay

$27.50/hour USD. The compensation range above reflects a good-faith estimate of starting base pay for full-time (40 hours per week) employment as of the date of posting. Individual compensation may vary depending on a variety of factors, including, but not limited to, the role, professional experience, job-related skills, achievements, and/or work location.

Schedule

Work hours will be Monday through Friday. For adequate nationwide customer support coverage, start times may occur between 7:00 - 10:00 a.m. with an end time between 4:00 – 7:00 p.m. (Most shifts are 7a-4p or 8a-5p.) This position does have a 60-minute unpaid lunch. Overtime may be required on an intermittent basis. (This position is non-exempt and eligible for overtime pay.)