Customer Evidence Marketing Manager (US)

At PointClickCare, our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact.

About the Role

This program leader will evolve our customer evidence marketing strategic plan. They will nurture and build advocacy for products and packages that drive revenue to support business goals. They will create value stories and customer marketing assets to foster upsell opportunities and influence churn mitigation. This role will support both Senior Care and Acute & Payer, navigating and influencing stakeholders from both business units to institute advocacy and evidence best practices. This individual will utilize their breadth of understanding about our industry and products from PointClickCare's full portfolio.

Responsibilities

• Drive the creation of evidence-based proof point marketing assets, use critical thinking for prioritization of customer story pipeline, institute best practices for capturing evidence-based customer value stories, and produce foundational story slide assets. Secure customers' approval to use their logo - objections handling / influencing, convincing customers of mutual marketing benefits.
• Continuously evolve a database of multi-modal customer evidence assets, collaborating with Product Marketing, Demand, and Content teams to make decisions about more robust asset types (manage assigned budget).
• Ensure assets are available to stakeholders in easily accessible formats according to a variety of criteria and use cases. Communicate/collaborate cross-functionally to ensure assets are fully leveraged through all available channels (Templafy, ShowPad, Online Communities, Customer newsletters, Social, and Adoption campaigns).
• Gather, interpret, analyze program data, and provide insights/make recommendations/find solutions to ensure program outcomes show value and reduce churn. Leverage data and insights to manage performance/KPIs - continuously optimizing and improving program performance.

Requirements

• Passion for building trust, fostering relationships, and communicating effectively with customers.
• Strong time management, organizational, interpersonal, communications, analytical, and problem-solving skills.
• Ability to prioritize while maintaining urgency, thoughtfulness, and keeping an eye on the KPIs and success metrics for customers and our business.
• This role requires strategic thinking skills, relationship-building abilities, flexibility, exceptional communication (written and verbal), and a highly collaborative spirit.

Qualifications

• Ability to work hybrid from our offices in Toronto or Salt Lake City.
• Growth mindset.
• Leadership/coaching skills (no formal direct reports) to provide guidance to the existing team to integrate evidence best practices and apply knowledge/skills into practice.
• Experience evolving programs to deliver measurable business results.
• Experience translating insights and data into consumer value and marketing strategy.
• Detail-oriented with the ability to manage cross-functional projects from inception through execution.

Travel to Office Expectations

• For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but are not limited to, onboarding, team events, semi-annual, and annual team meetings.
• For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but is not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Position Location: Hybrid from our offices in Toronto, Mississauga, or Salt Lake City preferred.

Benefits

• Benefits starting from Day 1!
• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition
• … and more!

Pay

The US base salary range for this position is $99,000 - $110,000 + bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location.