Customer Engineer

About the role

The role of Customer Engineer at Rally is to set up Enterprise customers for success, serve as the primary technical expert on the CX team, and act as a technical resource in pre-sales conversations to help close deals. This position is part of the Customer Experience team and works closely with the CTO, CS Lead, Sales, and Engineering.

Responsibilities

• Own technical onboarding and implementation for our largest Enterprise accounts, managing API integrations, SSO configuration, custom workflows, and email deliverability from start to finish.
• Serve as the primary technical expert on the CX team, answering customer and internal questions across APIs, integrations, AI capabilities, and platform architecture without needing to escalate to Engineering.
• Partner with the Sales team in pre-sales conversations to provide technical credibility, scope custom implementations, and help close Enterprise deals.
• Build and ship lightweight internal CX tooling using Retool, custom integrations, automations, and AI that helps our team deliver faster and more consistently for customers.
• Surface product gaps and integration opportunities discovered through customer conversations directly to the product team, acting as a high-signal feedback channel.
• Help define the playbook for this function, building processes, documentation, and standards for technical consulting and solutions engineering at Rally from the ground up.

Requirements

• Customer Consulting: Led Enterprise engagements independently, translating complex technical problems into clear requirements, breaking them into achievable solutions, and communicating those solutions credibly to business and technical stakeholders alike.
• Hands-on technical depth: Built integrations with APIs, understood integration architecture (SSO, Snowflake, custom workflows), and knew how to find a path forward when documentation ran out.
• AI-native by default: Used Cursor, Claude, and agents as core parts of how you build and troubleshoot every day, not occasionally.
• Builder and self-starter: Shipped lightweight internal tooling (Retool, custom integrations, automations) and operated effectively in ambiguous environments without a fully defined playbook.
• B2B SaaS background: Prior experience as an Implementation Engineer, Solutions Engineer/Consultant, or Technical Account Manager at a Series A–C company, ideally with API-first or data integration products.

Qualifications

• If you're excited about Rally and this role but don't meet every requirement, we'd still encourage you to apply! We're interested in what you can do, not just what you've done.

Skills

• Technical expertise with APIs, integration architecture, and troubleshooting.
• Strong communication and problem-solving skills.
• Experience with AI-native tools and platforms.
• Ability to work independently and manage multiple projects simultaneously.

Benefits

• Base salary range: $160,000 – $180,000 USD per year.
• Variable compensation (annual bonus and/or equity awards).
• Competitive benefits package including medical, dental, vision insurance, parental leave, 401(k) retirement plan, home office set-up support, and a monthly remote work stipend.
• Annual in-person team or company gatherings.