Customer Engagement Specialist
About the role
Join the Riley Taylor Agency Customer Service Dream Team! Are you the kind of person who brings energy, positivity, and a "let's-do-this" attitude everywhere you go? Love connecting with people and making their day better? Then we want YOU on our Customer Service Team!
Location: West Jordan Utah (but we'll help you get licensed if you're not yet!) Position Type: Full-time, salaried + commission (you're in charge of your earnings!) Training: 30 days of hands-on guidance + 30 days of goal-crushing support. After that? The sky's the limit.
We're a small team with BIG dreams and even bigger personalities. Think of us as your work-family! If you're looking for a place where your work matters, your ideas are heard, and your teammates cheer you on, this is it.
Responsibilities
Talking to our awesome customers and helping them understand and upgrade their policies.
Writing new policies with confidence and care.
Managing calls, emails, and texts like a pro.
Working independently AND being a key part of a team that genuinely has your back.
Requirements
- Communicate like a champ (written and spoken).
- Are detail-obsessed and organized.
- Can juggle tasks without dropping the ball.
- Make smart decisions with confidence and professionalism.
- Are a Microsoft Office wizard.
- Have a Utah Property & Casualty Insurance License (Life Insurance a bonus!) - or are open to getting licensed (we'll help!)
Qualifications
- Strong communication skills (written and verbal).
- Attention to detail and organizational abilities.
- Ability to manage multiple tasks effectively.
- Confidence and professionalism in decision-making.
- Familiarity with Microsoft Office.
- Utah Property & Casualty Insurance License (or willing to obtain one).
Benefits
- Paid Time Off (PTO)
- Health Insurance
- Life Insurance
- Hands on Training
- Mon-Fri Schedule
- Career Growth Opportunities
- Retirement Plan
- Netflix
- Audible
- Gym Membership
Schedule
Mon-Fri Schedule
Pay
Annual Base Salary + Commission + Bonus Opportunities
Job Type
Full-Time
Job Category
Customer Service Representative
Location
West Jordan, UT, 84088, US
Company Information
Riley Taylor Insurance Agency Inc., a leading Farmers Insurance partner, is revolutionizing the insurance landscape. We're an energetic, professional team committed to safeguarding futures and empowering our community with tailored solutions. Thrive in a dynamic culture that values innovation, client success, and continuous growth. Join us and make a tangible difference!