Customer Engagement Specialist

What You'll Do

• Support Inbound Customer Needs: Handle inbound requests and technical troubleshooting, ensuring that customers' issues are addressed swiftly and efficiently
• Onboard Customers: Guide new customers through end-user customization and adoption processes, facilitating a seamless transition to the platform
• Monitor Engagement: Track customer health scores, usage reports, and engagement rates to proactively identify opportunities for improvement
• Steward Feedback: Collect and communicate customer feedback to internal teams, ensuring that insights are used to improve product offerings
• Build Customer Relationships: Develop and nurture strong relationships with end users to enhance retention and promote long-term engagement
• Identify Growth Opportunities: Leverage research and customer insights to uncover potential opportunities for account growth, providing recommendations to internal teams to support strategic expansion efforts

What You'll Need

• 1-2 years of professional experience in customer success, sales, business development, account management, or marketing, including internship and externship roles
• B.A/B.S preferred
• Excellent communication skills and client service ethic

About the Role

Customer Engagement Specialists at POLITICO support the Customer Success function of Professional Subscriptions business while collaborating equally with the Account Management team. They focus on maximizing the customer experience by providing exceptional inbound support and executing on outbound engagement to enhance product adoption and account health.

Our subscription services, POLITICO Pro and E&E News, provide policy professionals with in-depth policy reporting and a portfolio of tools necessary for their work. Over 30,000 policy professionals rely on POLITICO's subscriptions to stay informed, act confidently, and communicate effectively.

At POLITICO, our Professional Subscriptions team embodies our culture, defined by grit, total integrity, and a prioritization on innovation. Customer Engagement Specialists play a crucial role in helping policy professionals succeed and serve as the front lines for driving revenue retention and adoption of our evolving products.

This position is based in Arlington, VA. POLITICO is a subsidiary of Axel Springer SE, a family-owned transatlantic media company headquartered in Berlin and New York. Axel Springer is dedicated to shaping the future of journalism in the free world, believing that a free and informed society is essential to democracy.