Customer Engagement Applications Engineer - SFS

Key Responsibilities

• Support, maintain, and troubleshoot SFS tools in customer environments
• Diagnose tool issues, identify corrective actions, and ensure optimal tool performance
• Work closely with service and engineering teams to resolve hardware/software issues
• Create applications and Best Known Methods (BKMs) to solve complex customer challenges and improve tool capability
• Create use cases, scope new features, identify issues, and drive bug fixes
• Maintain strategic customer relationships and assist sales teams with technical assessments
• Develop and document training materials, and provide technical training
• Collaborate with customers and internal teams to define requirements for future products

Qualifications

• MS or Ph.D. or equivalent experience in Physics, Chemistry, Engineering, Optics, Material Science, or related field
• Experience in semiconductor fabrication or equivalent educational experience
• Strong knowledge of semiconductor process flows and defect types
• Experience in system-level troubleshooting, diagnostics, and reporting
• Cleanroom experience and semiconductor device characterization
• Familiarity with computer operating systems, networking, and analysis tools

Preferred Skills

• Strong customer focus and ability to build collaborative relationships
• Experience with lasers and optics
• Motivation to innovate and proactively deliver exceptional customer outcomes
• Proven technical leadership and problem-solving skills
• Excellent communication, teamwork, and project management skills
• Ability to present technical content to diverse audiences
• Data analysis tools (Excel, JMP, Minitab, Igor, Origin, ImageJ, etc.)
• Programming (Matlab, LabVIEW, Python, etc.)

Life Here

Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

About the Role

Join KLA’s Surfscan Division, the leader in unpatterned wafer inspection for semiconductor manufacturing. Our team of apps engineers, technologists, and product specialists develop solutions that help advanced semiconductor fabs and equipment manufacturers qualify and monitor process tools.

Benefits

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

Pay

Base Pay Range: $102,000.00 - $173,400.00 Annually