Customer Education & Learning Experience Designer

About the role

We're looking for a Customer Education & Learning Experience Designer to create one of the best customer education programs in the MSP industry. This is far more than a documentation role. You'll own how customers learn everything from Microsoft 365 and cybersecurity best practices to AI tools, CubX products, and everyday technology workflows. You'll partner with engineers, designers, leadership, and support teams to transform technical knowledge into engaging, polished learning experiences that customers actually enjoy using. Your work will directly improve customer adoption, reduce support requests, accelerate onboarding, and become a core part of the CubX experience.

Responsibilities

• Design exceptional learning experiences for end users
• Create professional product walkthrough videos
• Create graphics, diagrams, and visual explainers
• Build structured onboarding journeys for new customers
• Build learning paths based on different user roles
• Interview engineers and subject matter experts
• Translate complex technical concepts into everyday language
• Maintain and expand our customer knowledge base
• Improve adoption of Microsoft 365, AI, cybersecurity, and CubX services
• Analyze customer feedback and improve educational content over time
• Help shape the voice and personality of the CubX brand
• Build scalable education systems that grow with the company

Requirements

• Required Experience:
• Creating instructional videos or educational content
• Strong visual design skills and experience creating visual designs, graphics, diagrams, or other visual explainers
• Experience creating graphics using Figma, Canva, Adobe Creative Suite, or similar tools
• Experience writing documentation, SOPs, or knowledge base articles
• Experience interviewing and communicating with technical subject matter experts
• Preferred Experience:
• As an Instructional Designer, Learning Experience Designer, Technical Trainer, or Customer Education Specialist
• Experience building SaaS or software education programs
• Experience with customer onboarding or product adoption programs
• Experience with motion graphics or animation
• Experience with video editing software such as Premiere Pro, Camtasia, Final Cut Pro, DaVinci Resolve, or similar tools
• Familiarity with Microsoft 365
• Experience with AI tools such as ChatGPT, Microsoft Copilot, Claude, or Gemini
• Familiarity with Learning Management Systems (LMS)
• Basic understanding of cloud technology, cybersecurity, or IT

Benefits

• Competitive salary of $55,000-$75,000 USD
• Paid time off and company holidays
• Health, dental, and vision insurance options
• 401(k) retirement plan with company match
• On-site gym for employee wellness
• Modern, collaborative office environment
• Ongoing training and professional development
• Opportunity to work with cutting-edge technology
• Team events and employee appreciation initiatives
• Strong company culture focused on innovation and teamwork