Customer Education & Learning Experience Designer

About CubX CubX is a modern Managed Service Provider (MSP) transforming how businesses experience technology. We believe IT should be simple, secure, and enjoyable—not confusing or intimidating. Through automation, thoughtful design, and world-class customer experiences, we're changing what businesses expect from their technology partner. As we continue building the future of our platform and services, we're looking for someone who can redefine how customers learn. If you're passionate about education, design, storytelling, and making complex technology easy to understand, we'd love to meet you. Why CubX? At CubX, we believe our clients are more than just tickets—they're our friends. We're committed to providing top-notch service with a personal touch. We like to take a creative approach, think outside the box, and get ahead of issue before they arise. We also believe in providing a balanced environment, with benefits that include: Competitive Salary & Comprehensive Benefits Package: Health, dental, vision, 401(k), and PTOProfessional Development: Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networkingFun & Inclusive Company Culture: Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input Want to see what what It's really like to work at CubX? What It's Really Like to Work at CubX (Inside Our Team) About The Role We're looking for a Customer Education & Learning Experience Designer to create one of the best customer education programs in the MSP industry. This is far more than a documentation role. You'll own how customers learn everything from Microsoft 365 and cybersecurity best practices to AI tools, CubX products, and everyday technology workflows. You'll partner with engineers, designers, leadership, and support teams to transform technical knowledge into engaging, polished learning experiences that customers actually enjoy using. Your work will directly improve customer adoption, reduce support requests, accelerate onboarding, and become a core part of the CubX experience. What You'll Create You'll build a modern education ecosystem including: Professional product walkthrough videosCustomer onboarding coursesInteractive learning pathsHelp center articles and knowledge base contentIn-app guidance and tutorialsProduct documentationAI-assisted training experiencesVisual graphics and illustrationsCustomer success playbooksInternal employee onboarding and trainingFeature release educationSecurity awareness contentMicrosoft 365 adoption guides Your mission is simple: Make technology feel effortless. What You'll Do Design exceptional learning experiences for end usersPlan, script, record, and edit professional training videosCreate graphics, diagrams, and visual explainersBuild structured onboarding journeys for new customersDevelop learning paths based on different user rolesInterview engineers and subject matter expertsTranslate complex technical concepts into everyday languageMaintain and expand our customer knowledge baseImprove adoption of Microsoft 365, AI, cybersecurity, and CubX servicesAnalyze customer feedback and improve educational content over timeHelp shape the voice and personality of the CubX brandBuild scalable education systems that grow with the company Tools You'll Likely Use Microsoft 365ChatGPT & Microsoft CopilotFigmaCanvaAdobe Creative SuiteCamtasiaPremiere ProDaVinci ResolveSynthesiaLoomNotionSharePointScreen StudioArticulate Rise (or similar)CubX Platform Success in Your First Year Within your first year, you'll have: Built CubX UniversityCreated a modern customer learning centerProduced 100+ professional training videosStandardized onboarding for every CubX clientBuilt learning paths for every CubX product and serviceReduced common support requests through better educationIncreased customer adoption of Microsoft 365, AI, and security featuresCreated an internal employee training program that scales with company growthEstablished CubX as an industry leader in customer education Why This Role Matters At CubX, we believe great support starts long before someone opens a ticket. The best customer experiences happen when people feel confident using technology from day one. You'll help shape how thousands of users learn, work, and succeed with technology while building a customer education program that becomes a competitive advantage for CubX. Your work will influence nearly every customer who interacts with our company. Requirements What We're Looking For Required Experience creating instructional videos or educational contentStrong visual design skills and experience creating visual designs, graphics, diagrams, or other visual explainersExperience creating graphics using Figma, Canva, Adobe Creative Suite, or similar toolsExperience writing documentation, SOPs, or knowledge base articlesExperience interviewing and communicating with technical subject matter expertsEligible to work in the United States Preferred Experience as an Instructional Designer, Learning Experience Designer, Technical Trainer, or Customer Education SpecialistExperience building SaaS or software education programsExperience with customer onboarding or product adoption programsExperience with motion graphics or animationExperience with video editing software such as Premiere Pro, Camtasia, Final Cut Pro, DaVinci Resolve, or similar toolsFamiliarity with Microsoft 365Experience with AI tools such as ChatGPT, Microsoft Copilot, Claude, or GeminiExperience with Learning Management Systems (LMS)Basic understanding of cloud technology, cybersecurity, or IT Benefits Compensation & Benefits Health benefitsPaid time offOpportunities for professional development and certificationsModern office environmentHigh-impact role with significant ownershipWork alongside a fast-growing, technology-focused leadership team Competitive salary of $55,000-$75,000 USD Paid time off and company holidays Health, dental, and vision insurance options 401(k) retirement plan with company match On-site gym for employee wellness Modern, collaborative office environment Ongoing training and professional development Opportunity to work with cutting-edge technology Team events and employee appreciation initiatives Strong company culture focused on innovation and teamwork