Customer Development Executive-Full Time (Harrah's Atlantic City)

About the role

Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount. Serves as a dynamic, positive leader, while fostering teamwork, employee morale, motivation and open communication.

Responsibilities

• Serves as a dynamic, positive leader, while fostering teamwork, employee morale, motivation and open communication.
• Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations.
• Ensures that team members clearly understand and are held accountable for their service performance expectations.
• Provides appropriate recognition and rewards to individuals and groups when consistent superior service performance is attained.
• Works as a change agent to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.
• Demonstrates excellent facilitator skills in resolving conflicts between different points of view.
• Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision.
• Captures and coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees.
• Recommends and implements change to improve overall employee and guest satisfaction.
• Participates in the financial operating and capital planning processes and makes recommendations that achieve desired financial results.
• Establishes and endorses the business and service objectives, ethics and values of the Company in accordance with the Code of Commitment.

Qualifications

• College degree or equivalent preferred.
• Excellent communication skills required; bilingual preferred.
• Minimum three years Casino Operations or Customer Development experience required, with proven ability to attract and maintain desired customer base.
• Advanced customer service and problem-solving skills.
• NJ CER LICENSE REQUIRED

Pay

$65,000 Starting Salary