Assistant Manager Hotel Operations- Full Time (Harrah's Atlantic City)

About the role

Responsible for the Front Office and Front Services areas of the Hotel for Harrah’s Atlantic City. Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

Responsibilities

• Assists in the development of strategies and operation plans that will heighten the guest experience and improve operating effectiveness
• Assists in the formulation of the operating and capital plan for the Front Desk and Front Services area
• Assists in the development of and coordinates the implementation of periodic service plans for the department
• Assists in the recruiting, interviewing and hiring of new employees
• Approves proper scheduling of personnel on all shifts
• Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely
• Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements
• Develops highly skilled successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them
• Develops strong working relationships with Hotel division managers and supervisors to ensure unity and a consistent direction
• Develops departmental training programs with an emphasis on customer service and supervisory leadership
• Makes and implements cost effective recommendations for streamlining operation process for the purpose of building employee engagement and exceeding customer expectations
• Maintains knowledge of hotel, community and special events in order to provide guests with needed information
• Immediately address service breakdowns and follows up to ensure guest satisfaction
• Makes and implements cost effective recommendations for streamlining operation process for the purpose of building employee engagement and exceeding customer expectations
• Maintains knowledge of hotel, community and special events in order to provide guests with needed information

Requirements

• Strong interpersonal and communications skills required
• Superior leadership and customer relations skills
• Outstanding customer service, organizational and communication skills; professional appearance
• Knowledge of casino/hotel industry preferred
• Excellent team leadership and communication skills
• Bachelor’s degree preferred
• 2-3 years supervisory experience required
• Experience in the management of a large staff in a 24-hour operating environment helpful
• LMS experience preferred
• Knowledge of resort hotel policies and procedures
• Must possess a valid New Jersey driver's license
• NJ CER LICENSE REQUIRED

Qualifications

• Strong interpersonal and communications skills required
• Superior leadership and customer relations skills
• Outstanding customer service, organizational and communication skills; professional appearance
• Knowledge of casino/hotel industry preferred
• Excellent team leadership and communication skills
• Bachelor’s degree preferred
• 2-3 years supervisory experience required
• Experience in the management of a large staff in a 24-hour operating environment helpful
• LMS experience preferred
• Knowledge of resort hotel policies and procedures
• Must possess a valid New Jersey driver's license
• NJ CER LICENSE REQUIRED

Skills

• Strong interpersonal and communications skills
• Superior leadership and customer relations skills
• Outstanding customer service, organizational and communication skills
• Knowledge of casino/hotel industry
• Excellent team leadership and communication skills
• Bachelor’s degree
• 2-3 years supervisory experience
• Experience in the management of a large staff in a 24-hour operating environment
• LMS experience
• Knowledge of resort hotel policies and procedures
• Valid New Jersey driver's license

Benefits

Immediate address service breakdowns and follows up to ensure guest satisfaction

Pay

$60,000- $62,000

Schedule

24-hour operating environment