Customer Data Management Specialist - Secondary Auditor

Essential Responsibilities & Competencies

• Monitor Contract Data Management team workload.
• Maintain Contract Administration Log, tracking all incoming contracts for review and reporting.
• Review, interpret, and ensure compliance of all contracts submitted by the Sales team.
• Create and maintain customer records within the Company’s customer billing system.
• Correct, amend, and append customer data as reported via CRM processes.
• Adjust customer billing set up as customers are activated or deactivated.
• Generate and work reports to ensure data integrity.
• Manage and maintain customer database.
• Work with Sales and Operations to ensure accurate customer set up.
• Identify staffing concerns, training needs, process improvements, and departmental efficiencies.
• Review and assess personal development plans to ensure on-track to meet responsibilities and skill set development.

Qualifications

• Ability to direct staff and workload.
• Read, analyze, and interpret contracts, pricing, and equipment transmittals, etc.
• Write reports and business correspondence.
• Present information and respond to questions from individuals or groups of managers and customers.
• Apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Interpret a variety of instructions furnished in various forms.
• Type a minimum of 40 wpm.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Proficient using integrated systems, Microsoft Excel, Outlook, and Word.
• Very organized and detail-oriented.
• Multi-task and interact well with management.
• Work well in a team environment and independently; work well in a fast-paced environment.
• Effective problem-solving skills with an attention to detail.

Education and Training

• College degree or equivalent work experience.
• A minimum of one year experience in contract review, document compliance, or document examination.
• JDE experience preferred but not required.

Communication and Cognitive Abilities

• Willingness/enthusiasm for accepting responsibility and accountability; “ownership mentality”.
• Strong work ethic.
• Independent worker.
• Achievement/results-driven.
• High-energy individual.
• Ability to foster strong relationships with colleagues/customers.

Benefits

NuCO2 provides competitive pay and an exceptional benefits package, including:

• Health, dental, disability, and life insurance.
• Paid holidays and vacation.
• A 401(k)-retirement plan.
• Employee discounts.
• Opportunities for educational and professional development.

Additional compensation may vary depending on the position and organizational level.