Customer Data Coordinator

About the role

The Customer Data Coordinator must be skilled in performing all duties of a Customer Service Representative and will provide exemplary customer service to customers. This role provides back-up to the Customer Service Representative to cover the office during busy times or PTO as needed. The position requires daily onsite presence in a local office.

Responsibilities

• Customer Service
  • Provide exceptional customer service to residential and commercial customers via phone and in-person contact.
  • Assist walk-in customers with product and service inquiries, order taking, transaction processing, and resolving or escalating complaints.
  • Upsell or cross-sell products and services when appropriate.
  • Determine if service requests fall within the scope of work performed.
• Data Entry and Record-Keeping
  • Upload, prove, and post handheld batches daily by 10:00 AM.
  • Enter and prove sales/receipt batches, process payments, and maintain customer accounts.
  • Ensure accurate and timely timecard entry, including processing and confirming hours worked for local team members.
  • Perform new customer account set-up and file maintenance.
• Reporting and Auditing
  • Complete daily paperwork and coordinate month-end and year-end reporting for assigned locations.
• Residential Collections
  • Coordinate and perform residential collections and handle billing inquiries while maintaining residential A/R within targeted metrics.
• Office Administration
  • Assist with special projects and general office administration tasks as assigned.

Requirements

• High school diploma or GED required.
• Minimum of 3 years of experience in an office environment preferred.
• Customer service or inside sales experience preferred.

Skills

• Ability to provide excellent customer service and build rapport with customers.
• Strong organizational and communication skills.
• Proficiency in MS Office and good phone skills.
• Ability to work independently and manage time effectively.
• Dependability with a stable work history.
• Ability to follow verbal and written directions.
• Ability to work under pressure, adapt to changing priorities, and modify plans as needed.
• Strong collaboration skills to work with leadership and employees to establish goals and standards.
• Commitment to customer service and safety.
• Ability to represent the company positively both internally and externally.
• Ability to work respectfully and cooperatively with fellow employees and customers.

Physical Requirements

• Regularly required to sit for extended periods, stand, walk, bend, crouch, squat, and twist.
• Perform light lifting of supplies and materials occasionally.
• Communicate and exchange information verbally and in writing.
• Move about in an office environment and use repetitive motion.
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work requires physical effort associated with using computers and phones.

Working Environment

• Regularly work in an office environment with moderate noise levels.
• Frequently interrupted to meet the needs of employees and customers.
• Manage multiple tasks simultaneously in a busy environment, requiring strong organizational and time management skills.
• Regularly exposed to sensory demands due to excessive computer use.

Benefits

• Medical, vision, and dental plans for employees and their families.
• Supplemental insurance programs.
• 401(k) retirement plan with company match.
• Paid time off plus holidays.

About the Company

DCC Propane, LLC, a division of DCC plc, has served communities for over 70 years, providing propane for residential, agricultural, commercial, and industrial uses, as well as water conditioning services since 1962. The company operates in 29 states with a team of over 900 professionals, maintaining a strong family feel and a commitment to world-class safety standards and customer service.