Customer Data Coordinator

About the role

The Customer Data Coordinator (CDC) must be skilled in performing all of the duties of a Customer Service Representative and will provide exemplary customer service to customers. This role provides back-up to the Customer Service Representative role to cover the office during busy times or PTO on an as needed basis.

Responsibilities

• Customer Service - Provide exceptional customer service to all customers, both residential and commercial through both phone and personal contact. Order taking, transaction processing, and resolving or escalating customer inquiries and/or complaints as needed. May need to determine if service requests are within the scope of work performed.
• Data Entry and Record-Keeping - Upload, prove and post handheld batches prior to 10:00am on a daily basis. Enter and prove sales/receipt batches, process payments, and maintain customer accounts. Accurately and timely timecard entry, including processing and confirmation of hours worked for local team members upon request.
• Reporting and Auditing - Run and complete paperwork on a daily basis, coordinate month-end reporting for assigned locations, and assist with year-end reporting on an as-needed basis.
• Residential Collections - Coordinate and perform residential collections and handle billing inquiries while keeping residential A/R within targeted metrics.

Qualifications

• Knowledge, Skills and Abilities: Provide excellent customer service and build rapport with customers. Exercise solid organizational and communication skills. Good phone skills and computer literacy (MS Office). Must be dependable with a stable work history. Ability to follow verbal and written directions. Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary. Effectively collaborate with leadership and employees to establish goals and standards. Demonstrate a strong commitment to customer service and safety. Ability to be a positive representative of the Company both internally and externally. Ability to work with respect and cooperation at all times with fellow employees and customers.
• Experience/Education: High school diploma / GED is required. Minimum of 3 years of experience in an office environment preferred. Customer service or inside sales experience preferred.

Physical Requirements

• Sit for extended periods of time, stand, walk, bend, crouch, squat, and twist on occasion.
• Perform light lifting of supplies and materials from time to time.
• Communicate with and exchange information verbally and in writing.
• Move about in an office environment.
• Work using repetitive motion.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Work requires physical efforts associated with using the computer and phones to access information.
• Regularly in an office environment.
• Regularly interrupted to meet the needs and requests of fellow employees and/or customers.
• Regularly experience a busy environment that will require excellent organizational and time and stress management skills.
• Regularly exposed to sensory demands due to excessive computer use.

Working Environment

• Regularly in an office environment.
• Regularly interrupted to meet the needs and requests of fellow employees and/or customers.
• Regularly experience a busy environment that will require excellent organizational and time and stress management skills.
• Regularly exposed to sensory demands due to excessive computer use.

Benefits

This position is offered with a best-in-class benefit plan to our employees. This includes Medical, Vision, and Dental plans for you and your family, as well as supplemental insurance programs, 401(k) retirement plan with company match, and Paid Time Off plus holidays.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.