Customer Credit Representative - CCR 1

About the role

AES Corporation, the largest US-based global power company with 8,300 employees across 12 countries, is seeking a Customer Credit Representative (CCR-1). This role involves responding to customer inquiries under general supervision, primarily handling inbound residential customer phone calls.

Responsibilities

• Respond to and analyze a variety of customer inquiries, including basic billing, collections, pay agreements, electric choice, general account maintenance, and outages.
• Inform customers of and explain various Company offerings, when applicable.
• Update and maintain customer account records.
• Verify the accuracy of customer account information (e.g., name, address, phone number) and update when necessary.
• Operate various systems related to Customer Service.
• Direct calls to other work groups, when appropriate.
• Adhere to company guidelines and expectations.
• Meet or exceed all required performance metrics.
• Use good judgment when handling confidential data, including customer information.
• Communicate professionally with internal and external customers.
• Work overtime as required.
• Perform work in a safe manner.
• Complete job-related training and demonstrate job skills as prescribed by management.
• Adhere to Company policies and established procedures.
• Perform other duties as assigned.

Qualifications

Entry Level Qualifications

• High school diploma or equivalent.
• Basic computer and keyboarding skills.
• Professional verbal and written communication skills.
• Basic math skills.
• Ability to receive direction and take appropriate action.

Fully Qualified Qualifications

• 6 months of experience as a Customer Credit Representative.
• Consistent meeting of all performance metrics.

Performance & Development

• Quarterly performance evaluations provided in the first year.
• Time required to be fully qualified: 6 months.
• Performance measured against criteria outlined in the job description.
• Job knowledge competence demonstrated through training and skill demonstration.

This role operates under general supervision, allowing decision-making within standard practice or procedure.