Customer Credit Representative - CCR 1

About the role

AES Corporation, the largest US-based global power company with 8,300 employees across 12 countries, is seeking a Customer Credit Representative (CCR-1). This position responds to customer inquiries under general supervision, primarily handling inbound residential customer phone calls.

Responsibilities

• Respond to and analyze a variety of customer inquiries, including basic billing, collections, pay agreements, electric choice, general account maintenance, and outages.
• Inform customers of and explain various Company offerings, when applicable.
• Update and maintain customer account records.
• Verify the accuracy of customer account information (e.g., name, address, phone number) and update when necessary.
• Operate various systems related to Customer Service.
• Direct calls to other work groups, when appropriate.
• Adhere to company guidelines and expectations.
• Meet or exceed all required performance metrics.
• Use good judgment when handling confidential data, including customer information.
• Communicate professionally with internal and external customers.
• Work overtime as required.
• Perform work in a safe manner.
• Complete other duties as assigned.
• Demonstrate job knowledge competence through periodic training and skill assessments.
• Adhere to Company policies and established procedures.

Requirements

Entry Level Qualifications

• High school diploma or equivalent.
• Basic computer and keyboarding skills.
• Professional verbal and written communication skills.
• Basic math skills.
• Ability to receive direction and take appropriate action.

Fully Qualified Qualifications

• 6 months of experience as a Customer Credit Representative.
• Consistent performance meeting all metrics.

Performance & Development

• Quarterly performance evaluations in the first year.
• Time to fully qualified status: 6 months.
• Performance measured against criteria outlined in the job description.
• Cooperative temperament with ability to receive constructive feedback and coaching.