Customer Credit Representative

Essential Duties and Responsibilities

• Work the 5-step collection process using the AR aging. All accounts past due over 15 days require a minimum of 1 point of contact in a 15 day period. Cycle is 30 days.
• Evaluate held orders due to past due and/or credit line issues for release in a timely manner.
• Process credit card charges daily (as necessary).
• Resolve disputed items with customer through research of all available information; document and communicate findings to customer and appropriate staff.
• Perform annual credit reviews for accounts as well as throughout the year for those accounts that have exceeded their credit line.
• Evaluate customer records and recommend accounts to be closed, credit lines reduced or increased, change in terms, or hard collection action, based on earnings and savings data, payment history, and purchase activity of customer.
• Create documentation and maintain agreements in ASW and update collection and NSF logs as necessary.
• Prepare/update/review all reports on account status, current findings and action taken for all accounts under investigation.
• Coincide/assist customers in the setup and payment of wire transfers and ACH payments via online payment portal.
• Designate accounts to be placed with 3rd party collection services.
• Collect NSF items from customers.
• Assist as needed with set up of new customer and establish credit line and terms.
• Aid in the development of policies and procedures and recommendation of such to upper management.

Requirements

• A minimum of three - five years accounts receivable/credit and collections experience and/or customer service experience.
• Proficient in the Microsoft Office suite of products that includes Word, Outlook and Excel.
• Strong time management and organization skills.
• Effective and professional communication skills.
• Rotating schedules to include one night a week and a rotation of 12:00 p.m. to 2:00 p.m. on Saturday.