Customer Coordinator (Manufacturing)

About the role

Actively support and adhere to the company’s health & safety, quality and environmental compliance programs.
Manage projects through all phases and associated Rinker departments.
Cook with customers and Account Managers on order status through delivery, working with customers to answer questions and receive approvals.
Develop and maintain all drawings per specification for submittals and production manufacturing.
Data entry of order information and customer delivery dates in the database/ERP (Syteline) system.
Initiate purchase orders of special auxiliary components in accordance with the contract.
Assist sales in managing the risks associated with project contracts to minimize Rinker’s exposure to financial loss and liability.
Process change orders and mitigate all costs where possible recognizing production schedule constraints.
Knowing the schedule for all phases of the project and making sure the customer’s and production needs are being met at all times, notify sales/customer/production immediately of delays.
Assist coworkers when scheduling conflicts arise.
Prepare quote information on bids or negotiated projects for quotes processing.

Responsibilities

• Manage projects through all phases and associated Rinker departments.
• Cook with customers and Account Managers on order status through delivery, working with customers to answer questions and receive approvals.
• Develop and maintain all drawings per specification for submittals and production manufacturing.
• Data entry of order information and customer delivery dates in the database/ERP (Syteline) system.
• Initiate purchase orders of special auxiliary components in accordance with the contract.
• Assist sales in managing the risks associated with project contracts to minimize Rinker’s exposure to financial loss and liability.
• Process change orders and mitigate all costs where possible recognizing production schedule constraints.
• Notify sales/customer/production immediately of delays.
• Affiliate with coworkers when scheduling conflicts arise.
• Prepare quote information on bids or negotiated projects for quotes processing.

Requirements

• Business/technical degree (two year) in civil engineering or drafting.
• Basic knowledge of civil engineering concepts.
• AutoCAD and related design software proficiency.
• Works as an effective and proactive team player; understands the importance of supporting our customers and sale’s team.
• Adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Communicates clearly and effectively both orally and in writing to all levels of people inside and outside the organization.
• Ability to apply effective time management and self-management skills.
• Ability to be flexible and productive in an environment with regular interruptions.
• Superior organization, prioritization and proactive problem solving skills.
• Self-directed and motivated to continually evaluate and improve processes and procedures.
• Demonstrated success in balancing multiple priorities and deadlines in a fast-paced, evolving environment.
• Strong written and verbal communications skills and ability to present oneself and communicate in a professional, positive, and courteous manner at all times with customers and all levels of employees.
• Proficient computer skills, including Microsoft Excel, Word, Outlook and database systems.
• AutoCad experience a plus.
• Demonstrated pattern of positive attitude, strong work ethic and dedication.
• Must have a valid drivers’ license and ability to travel 5-10 percent of the time to plant locations and/or meetings.

Qualifications

• Business/technical degree (two year) in civil engineering or drafting.
• Basic knowledge of civil engineering concepts.
• AutoCAD and related design software proficiency.
• Works as an effective and proactive team player; understands the importance of supporting our customers and sale’s team.
• Adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Communicates clearly and effectively both orally and in writing to all levels of people inside and outside the organization.
• Ability to apply effective time management and self-management skills.
• Ability to be flexible and productive in an environment with regular interruptions.
• Superior organization, prioritization and proactive problem solving skills.
• Self-directed and motivated to continually evaluate and improve processes and procedures.
• Demonstrated success in balancing multiple priorities and deadlines in a fast-paced, evolving environment.
• Strong written and verbal communications skills and ability to present oneself and communicate in a professional, positive, and courteous manner at all times with customers and all levels of employees.
• Proficient computer skills, including Microsoft Excel, Word, Outlook and database systems.
• AutoCad experience a plus.
• Demonstrated pattern of positive attitude, strong work ethic and dedication.
• Must have a valid drivers’ license and ability to travel 5-10 percent of the time to plant locations and/or meetings.

Skills

• Business/technical degree (two year) in civil engineering or drafting.
• Basic knowledge of civil engineering concepts.
• AutoCAD and related design software proficiency.
• Works as an effective and proactive team player; understands the importance of supporting our customers and sale’s team.
• Adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Communicates clearly and effectively both orally and in writing to all levels of people inside and outside the organization.
• Ability to apply effective time management and self-management skills.
• Ability to be flexible and productive in an environment with regular interruptions.
• Superior organization, prioritization and proactive problem solving skills.
• Self-directed and motivated to continually evaluate and improve processes and procedures.
• Demonstrated success in balancing multiple priorities and deadlines in a fast-paced, evolving environment.
• Strong written and verbal communications skills and ability to present oneself and communicate in a professional, positive, and courteous manner at all times with customers and all levels of employees.
• Proficient computer skills, including Microsoft Excel, Word, Outlook and database systems.
• AutoCad experience a plus.
• Demonstrated pattern of positive attitude, strong work ethic and dedication.
• Must have a valid drivers’ license and ability to travel 5-10 percent of the time to plant locations and/or meetings.

Benefits

• Comprehensive benefits package that includes competitive pay, a 401k match, paid vacation, holidays, employee discounts, and more.

Pay

Competitive pay.

Schedule

Regular, timely attendance to meet customer/company needs in an efficient and effective manner.