Customer Contract Admin Analyst - Urgent Need

About the role

This position focuses on customer support, analytical thinking, and strong verbal and written communication skills to resolve complex issues related to accounts receivable and collections.

Essential functions

• Monitor accounts receivable balances
• Perform collection functions on assigned accounts
• Resolve customer disputes related to non-payment
• Conduct payment negotiations
• Escalate accounts as necessary
• Work closely with Account Executives (Sales), Contracts, Recon/Database, Field Service, and Cash Applications teams to identify and resolve issues affecting timely payment
• Review contractual terms and communicate those with customers and internal teams to help resolve discrepancies and obtain payment

Qualifications & skills

• Ability to multi-task
• Excellent analytical and reasoning skills
• Attention to detail
• Good verbal and written communication skills
• Ability to work both independently and as part of a team
• Intermediate Excel skills

Specific duties, activities, and responsibilities

• Collect customer payments in accordance with payment due dates
• Identify issues attributing to account delinquency
• Perform reconciliations as necessary
• Review and monitor assigned accounts and all applicable collections reports
• Provide timely follow-up on payment arrangements
• Maintain required level of documentation on collection efforts
• Escalate delinquent accounts as per the Escalation Protocol
• Complete all reports on delinquent accounts by the established deadlines
• Analytical thinking
• Ability to prioritize work in consideration of deadlines

Location: San Diego, CA • Duration: 12 months contract • Hours: 40.00/week • Pay rate: $25–30/hr