Customer & Community Growth Manager (NYC)

What We're Looking For

We are looking for a highly entrepreneurial and customer-obsessed Customer & Community Growth Manager to build and scale the engagement engine behind Nitra's customer ecosystem.

Your Responsibilities

• Build and scale customer communities across Nitra's healthcare customer base through specialty-specific (Dermatology, Ophthalmology, Dental, etc.) and role-specific communities for physicians, office managers, and practice administrators.
• Launch and manage online communities, customer forums, networking groups, regional chapters, customer councils, summits, and exclusive events that strengthen relationships with Nitra customers.
• Develop customer growth initiatives that increase adoption and cross-product usage across Nitra's fintech, marketplace, and AI software offerings.
• Own customer advocacy programs including customer ambassadors, physician affiliates, referral programs, testimonials, case studies, customer stories, and reference programs.
• Lead customer communications including newsletters, lifecycle campaigns, product announcements, educational content, webinars, and customer onboarding initiatives.
• Create thought leadership content including physician podcasts, benchmark reports, industry research, customer surveys, and practice management insights.
• Build and manage Customer Advisory Boards and Physician Councils to strengthen relationships, gather product feedback, and influence future product strategy.
• Partner closely with Customer Success, Product, Marketing, Partnerships, and Sales to deliver exceptional customer experiences across the full customer lifecycle.
• Measure customer engagement and optimize programs based on data, continuously improving participation, advocacy, product adoption, and expansion.
• Analyze customer behavior and develop scalable engagement strategies that increase retention, referrals, customer satisfaction, and revenue growth.

Requirements

• 5+ years of experience in Customer Marketing, Community, Customer Success, Product Marketing, Partnerships, Growth, or similar customer-facing roles.
• Experience building customer communities, advocacy programs, or engagement initiatives from the ground up.
• Strong understanding of customer lifecycle marketing, customer engagement, retention, and expansion strategies.
• Exceptional communication, relationship-building, and executive presence with the ability to influence customers and internal stakeholders without direct authority.
• Excellent project management and cross-functional collaboration skills with the ability to execute multiple initiatives simultaneously.
• Strong analytical mindset with experience measuring customer engagement and business outcomes.
• Comfortable operating in ambiguity and moving quickly from idea to execution.
• Experience supporting SMB and mid-market customers.
• Experience in healthcare, fintech, SaaS, marketplaces, or vertical software is a strong plus.
• Experience working in VC-backed Series B-D technology companies is strongly preferred.