Senior Community Manager - NYC

About the role

Provides input into the development of budget(s) for assigned properties by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.

Mets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.

Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.

Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund.

Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease.

Gathers, analyzes, and interprets current market and economic trends that may impact assigned properties and implements short- and long-range marketing and leasing strategies to achieve property occupancy and revenue goals.

Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Ensures the property maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests.

Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the assigned properties, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.

Supervises property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices.

Aids in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed.

Responsibilities

• Provides input into the development of budget(s) for assigned properties by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.
• Mets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.
• Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
• Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund.
• Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease.
• Gathers, analyzes, and interprets current market and economic trends that may impact assigned properties and implements short- and long-range marketing and leasing strategies to achieve property occupancy and revenue goals.
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Ensures the property maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests.
• Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the assigned properties, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
• Supervises property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices.
• Aids in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed.

Requirements

Requires a bachelor's degree in Business Administration, Real Estate Management, Finance, or a related field.

Minimum of 5 years of experience in property management, preferably in multifamily housing.

Experience in budgeting, financial analysis, and lease administration is preferred.

Strong interpersonal and communication skills, both written and verbal.

Ability to manage multiple tasks and priorities simultaneously.

Proficiency in Microsoft Office Suite, particularly Excel and Word.

Ability to work independently and as part of a team.

Ability to travel occasionally to assist other properties as needed.

Qualifications

Must have a valid driver’s license and reliable transportation.

Must be able to work flexible hours, including evenings, weekends, and holidays.

Must be able to work in a fast-paced environment with high levels of stress.

Must be able to lift up to 25 pounds.

Skills

Excellent organizational and time management skills.

Strong analytical and problem-solving abilities.

Ability to work effectively with diverse groups of people.

Strong negotiation and conflict resolution skills.

Ability to communicate effectively with clients, residents, and staff.

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.

Generous Paid Time off.

Onsite Housing Discount.

6-Week Paid Sabbatical.

401(k) with Company Match.

Paid Parental Leave and fertility benefit reimbursement.

Employee Assistance Program.

Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.

Charitable giving program and benefits.

Flexible Work Schedule.

Rare or Regular Travel.

Free Basic Medical Costs for Employee-Only Coverage.

Discounted Medical Costs after 3 and 5 Years of Service.

Generous Paid Time Off.

Onsite Housing Discount.

6-Week Paid Sabbatical.

401(k) with Company Match.

Paid Parental Leave and fertility benefit reimbursement.

Employee Assistance Program.

Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.

Charitable giving program and benefits.

Flexible Work Schedule.

Rare or Regular Travel.

Free Basic Medical Costs for Employee-Only Coverage.

Discounted Medical Costs after 3 and 5 Years of Service.

Pay

The salary range for this position is $115,000 - $120,000.

Schedule

Flexible Work Schedule.