Customer Care Unit Specialist I (Part-Time, 30 Hours/Week)

Duties

• Answers customer inquiries and processes transactions
• Trains and troubleshoots problems
• Sells additional products or services based on customer needs
• Assists customers with paying and receiving transactions as a virtual teller
• Processes consumer loan applications and new accounts via phone and internet
• Provides timely and accurate information regarding bank services and resolves problems
• Supports the process of providing quality customer service by performing operational procedures and maintenance
• Identifies and pursues cross-sell opportunities
• Stays informed about bank services and products in general and bank procedures to effectively serve the customer
• Demonstrates professional, prompt, and courteous service and shows respect and confidence when assisting customers

Qualifications

• High School diploma or equivalent
• 1 year general banking, customer service, or call center experience
• Bilingual (Spanish) language skills preferred

Skills

• Working knowledge of Microsoft Excel and MS Word
• Basic keyboarding and calculator skills
• Must be able to do simple math and carry out written instructions
• Lifting in an office setting may be required up to 30 lbs.