Part-Time Customer Care Specialist

Responsibilities

• Handling Customer Support Cases: Providing technical assistance through Phone, Email, SMS and Chat inquiries.
• Responding to customer concerns with urgency and ownership for resolutions.
• Updating Tech Tips: Maintaining the company knowledge base by creating, editing and posting brief documents and tech tips.
• Evaluating Troubleshooting Processes: Assessing compatibility between new and updated technology with existing systems.
• Improving Existing Processes: Reviewing proposed changes and making recommendations.
• Testing System Functionality: Ensuring Lucid vehicle components work optimally.
• Create and Maintain Customer Relationships: Demonstrate credibility and create customer confidence through emotional intelligence and expert level product knowledge.
• Data Integrity and Privacy: Appropriately and accurately use systems to keep customer and Lucid’s information secure and confidential.

Qualifications

• Availability to work weekends and support flexible schedules to support customers 365 days of the year.
• Full time attendance during 3-week training is mandatory.
• 2+ years of experience in technical support and troubleshooting required.
• High school Diploma or GED required.
• Positive attitude, friendly demeanor, empathetic mindset, and commitment to providing a great customer experience.
• Eagerness to take on new responsibilities.
• Excellent communication and technical comprehension skills.
• Detail-oriented and highly precise.
• Flexible, proactive, attention to details, and inclination to contribute with strong critical thinking and common sense.
• Skilled in navigating ambiguity in a high volume, high touch atmosphere.
• Familiar with MS Office Suite (e.g. Outlook) and related communication tools (e.g. CRM).
• Familiar with Mac OS.
• Flexible to work evenings shifts, weekends, or holidays.
• Nice to have: Automotive industry or Electric Vehicle (EV) experience highly desired; Fluent in multiple languages (Canadian French, Spanish or others).

Pay and Benefits

Base Pay Range (hourly): $21 - $25 USD
At Lucid, we offer a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.