Customer Care Specialist - Part Time

Overview

Foot Locker, part of the DICK’S Sporting Goods family, is seeking multiple part‑time Customer Care Specialists to provide a positive customer experience through compassion and problem‑solving. The role is on‑site at the contact center in Wausau, WI.

Training

Training begins Monday, October 26 and lasts three weeks. Participants may choose one of two shifts, Monday‑Friday:

• 8:00 am – 12:30 pm
• 4:00 pm – 8:30 pm

Scheduling & Availability

Our hours of operation are Monday‑Friday, 7:00 am – 9:00 pm. You will set your own weekly availability, with a minimum of 8 hours per week.

Pay

$16 per hour.

What Employees Love

• Their coworkers
• Flexibility & work/life balance
• A welcoming atmosphere and sense of belonging
• Recognition and appreciation from leadership
• Problem‑solving and helping customers
• Learning about the business
• Laid‑back environment
• Weekends off

Responsibilities

• Provide superior customer service over the phone for online order inquiries, shipment tracking, product availability, and related concerns.
• Empathize with and prioritize customer needs.
• Efficiently enter customer information and conversation notes into the order management system.
• Assist Foot Locker retail store associates as they place orders for their customers.

Qualifications

• Proficient computer navigation skills, including the ability to multitask.
• Positive attitude.
• Polite and professional communication with customers.
• Previous customer service experience is helpful but not required.

Benefits

• 30‑50% employee discount.
• Casual dress code – wear your sneakers to work.
• Opportunities for advancement.
• Employee referral bonus program.
• Learning & development opportunities.
• Education reimbursement program.
• Employee Resource Groups.