Customer Care Specialist
About the role
The Customer Care Specialist ensures a smooth onboarding experience for new customers. This role manages customer account setup and maintenance, supports online ordering systems, and serves as a key point of contact with Network Services.
Responsibilities
- Communicate with customers and internal Sales teams to verify and update account information
- Set up, maintain, and update customer accounts in P21
- Ensure new customer onboarding is completed accurately and efficiently before launch date
- Cookorate with cross-functional teams to facilitate timely account setup and support customer needs
- Maintain consistency and accuracy across customer accounts and programs
- Perform routine audits to identify and correct account or data discrepancies
- Aid customers with online account access and ordering platform issues
- Assist customers with online account access and ordering platform issues
- Provide training and guidance on customer systems and processes as needed
- Route Network customer communications and requests to the appropriate internal teams
Requirements
- High school diploma, GED, or equivalent
- Two years of customer service experience
- Two years of data entry experience
- Proficiency in MS Office and familiarity with using other software
- Excellent communication skills
Qualifications
None specified
Skills
Not specified
Benefits
We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance.
Pay
Pay Range: $20.00 to $20.25 per hour + Bonus
Schedule
Schedule for this position is Monday through Friday 8:00am to 5:00pm