Customer Care Specialist

Duties/Responsibilities

• Assist with overflow of welcome calls and general incoming/outbound calls in the main customer care queue
• Partner with the local office to resolve escalated customer issues
• Owning complex customer complaints and seeing them through to a timely, satisfactory resolution
• Cook with the service department for post install issues to ensure a timely resolution
• Assisting local teams, both production and sales to ensure customers' projects are progressed through the customer's journey, timely
• Addresses customer needs via multiple channels (email, chat, and phone)
• Maintain up to date knowledge of market specific information and timelines
• Resolve customer concerns calmly, effectively and efficiently
• Cross functional collaboration by communicating customer specific needs to internal teams to guarantee timely resolution

Requirements

• Three years of customer service experience with highly escalated customers
• Experience using multiple software applications at once to complete a task
• Able to effectively relate and communicate with all levels of employees and clients
• Shows a passion for excellence and procuring an amazing customer experience
• Must be dependable - must demonstrate thorough follow-up and responsiveness
• Strong team player

Benefits

• Medical, dental, vision, life insurance plans
• Paid vacation and holidays
• Paid Training
• 401(k) with matching program
• Advancement Opportunities

Pay

$20.00 per hour

Schedule

Monday- Friday (7:00am - 3:30pm)