Customer Care Specialist

Benefits:

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance

About the role

Automatic Leasing Service is a family-owned company founded in 1956, dedicated to providing prompt and dependable service. Located in Richmond's Scott's Addition, we are expanding and seek a dynamic leader to join our team.

What You'll Do

As a Customer Care Specialist, you will:

• Handle a high volume of customer inquiries via phone, email, and messaging
• Identify customer needs through thoughtful questioning and active listening
• Provide timely and accurate solutions using internal systems and tools
• Ensure all customer requests are completed for Next Day Service
• Generate and distribute monthly reports to keep internal teams informed
• Support driver installers in the field as needed
• Help maintain our customer-first reputation

What You Bring

• A high school diploma or equivalent (background check and drug screening required)
• Proficiency in Microsoft Office, G Suite, and Salesforce
• Strong interpersonal and communication skills
• Excellent time management and multitasking abilities
• Critical thinking and problem-solving skills
• Bilingual in Spanish (a plus, but not required)

Pay & Schedule

Starting at $20.00 per hour, with flexible scheduling from Monday to Friday (no weekends).

Perks & Benefits

• 401(k) with profit sharing
• Health, dental, and vision insurance
• Paid time off and paid holidays
• Quarterly bonuses and annual raises
• Paid training to support your success
• And much more!

Compensation: $20.00 per hour

Automatic Leasing Service is an equal opportunity employer and promotes a drug-free workplace.

(If you already have a resume on Indeed), apply here.