Customer Care Social Media Specialist

We are looking for a Customer Care Social Media Specialist to join a wholesale distribution organization. This hybrid opportunity offers a long-term contract assignment.

About the role

This role supports customer-facing and administrative activities that help maintain service quality, coordinate internal operations, and protect the company’s brand experience. The schedule combines four days onsite with one remote workday each week.

Responsibilities

• Organize and support recurring meetings for leadership and cross-functional groups by handling scheduling, meeting materials, communications, and follow-up documentation.
• Maintain customer service and satisfaction records with accuracy, updating databases and coordinating with internal teams and external partners as needed.
• Respond to customer-related issues by tracking concerns, assisting with resolution activities, and preparing correspondence for agencies or other outside parties.
• Process service-related administrative tasks such as fulfillment requests, documentation updates, and other operational support tied to customer care programs.
• Help manage office coordination needs, including supply monitoring, workspace organization, and onboarding preparation for incoming team members.
• Provide calendar support and assist with travel planning and conference call arrangements for stakeholders when required.
• Handle sensitive situations with sound judgment and professionalism, especially when matters may affect customer relationships or public perception.
• Contribute to special projects and offer flexible support during occasional evening or weekend business needs.

Requirements

• Prior experience in administrative support, customer service, or a related business support role.
• Strong working knowledge of Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Ability to manage multiple priorities, stay organized, and meet deadlines with limited supervision.
• Excellent written and verbal communication skills, with the ability to interact professionally across teams and with external contacts.
• Demonstrated discretion when working with confidential information or delicate customer matters.
• Experience coordinating calendars, arranging travel, and supporting meetings or conference calls.
• Familiarity with document handling related to export and import processes is beneficial.
• Bilingual communication skills are a plus.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Eligibility to enroll in the company 401(k) plan.
• Access to free online training.

Schedule

Hybrid schedule: four days onsite and one remote workday each week. Occasional evening or weekend support may be required.