Customer Care Specialist
Responsibilities
- Field customer calls relating to roll-off, front-load, residential, rotator, data destruction, and other services offered
- Take escalated phone calls and/or emails when necessary
- Have the necessary writing skills to answer municipalities and other customers via email
- Provide accurate service and pricing information to customer inquiries and sales
- Provide a high level of customer support for information requests, troubleshooting service issues and coordinate efforts with the CS department, dispatch and sales
- Participate in the planning and improvement of the departments processes
Qualifications
- 3-5 years of customer service experience preferred
- Experience using various computer programs e.g. word processing, spreadsheets, calendars, etc.
- Ability to think critically and problem-solve with creative solution
- Proven experience with high level writing skills and experience with working with municipalities is preferred
- Outstanding interpersonal skills; demonstrated ability to work effectively with customers and staff
- Ability to prioritize, multitask, be detail-oriented and efficient
- Excellent written and verbal communication skills
About Pellitteri Waste Systems, Inc.
Pellitteri Waste Systems, Inc. provides commercial and residential waste recovery systems, as well as at the customer site confidential document destruction. Our mission is to continue the family business and the Pellitteri's tradition of service by promptly responding to customer needs, offering individualized solutions, communicating effectively and following through. These solutions will be environmentally and fiscally responsible. Our commitment to safety, professionalism, staff and growth will foster an environment which benefits our team, clients and community.
Pellitteri Waste Systems, Inc. is An Equal Opportunity / Affirmative Action Employer.
Company website: http://www.Pellitteri.com
Company address: 7035 Raywood Road, Madison WI 53713
Benefits
- Competitive weekly pay
- Paid time off
- Free and low-cost Health Insurance options, dental and vision insurance
- 401k plan, with a generous match of up to 4%
- Weekly overtime opportunities!
Pay
$24.00 - $24.50/hour
Schedule
Full-Time