Customer Care Representative/ Dispatcher
Pacific Office Automation is the largest independently-owned document imaging and technology dealer in the nation. Since 1976, we have grown to over thirty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more. At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, passionate coworkers, and a commitment to helping you succeed. We aim to be a long-term employer, providing employees with the training and certification needed to keep up with fast-changing technology.
Responsibilities
- Answer incoming support calls
- Create support tickets on behalf of customers
- Identify and escalate issues to Helpdesk
- Document all call information according to standard operating procedures
- Use basic computer applications
- Communicate with customers, technicians, and salespeople
- Schedule service calls
- Meet monthly service goals
- Recognize, document, and alert the management team of trends in customer calls
- Route calls to appropriate resources
Requirements
- 1-2 years of previous dispatch experience and/or call center agent experience
- Experience using IT ticketing support systems
- Experience using Unified Communications for business solutions (Call Handling)
- Strong phone and verbal communication skills along with active listening
- Proven ability to multi-task and work in fast-paced environments
- High attention to detail and strong organizational skills
- Experience with Microsoft Word and Excel
- Bi-lingual is a plus
Benefits
- Medical, Dental, Vision, and Life insurance plans
- Matched 401k
- PTO, Vacation, and Sick Leave
- FSA/HSA programs
- Advancement and growth into leadership roles
- Team-player environment
Pay
$20 - $23 an hour, depending on experience.