Customer Care Representative

About the role

This part-time Customer Care Representative will work in our centralized call center and assist customers with scheduling appointments for service at our various dealerships across Hawaii. If you have a positive attitude, like to work in a fast-paced environment, and enjoy helping others, this may be the position for you.

Responsibilities

• Answer inbound phone calls in a timely manner during workforce gaps
• Schedule appointments by phone, accurately identifying and documenting appropriate service and maintenance needs to include coordinating proper transportation needs as requested
• Conduct various outbound calls to prospective and lapsed customers (scheduled notifications, reschedule missed appointments, marketing lists to promote special offers, etc.)
• Effectively resolve customer issues or concerns

Requirements

• High School Diploma or equivalent education
• Minimum 2 years of customer service experience
• Call center and auto service department experience preferred
• Excellent communication and listening skills
• Ability to multi-task and stay calm under pressure
• Basic computer skills and able to type a minimum of 25 wpm
• Must be flexible to work a part-time schedule Monday through Saturday between the hours of 9:00am - 6:00pm

Pay

$19.42 - $24.36 per hour