Customer Care Representative

At the Servco Customer Care Center, we provide top notch service to our customers. If you have a positive attitude, like to work in a fast-paced environment, and enjoy helping others, this may be the position for you. This part-time Customer Care Representative will work in our centralized call center and assist customers with scheduling appointments for service at our various dealerships across Hawaii. Learn more about being a Customer Care Representative at Servco at: https://youtu.be/x2u0x29I2Wg Responsibilities Answer inbound phone calls in a timely manner during workforce gapsSchedule appointments by phone, accurately identifying and documenting appropriate service and maintenance needs to include coordinating proper transportation needs as requestedConduct various outbound calls to prospective and lapsed customers (scheduled notifications, reschedule missed appointments, marketing lists to promote special offers, etc.)Effectively resolve customer issues or concerns Requirements High School Diploma or equivalent educationMinimum 2 years of customer service experienceCall center and auto service department experience preferredExcellent communication and listening skillsAbility to multi-task and stay calm under pressureBasic computer skills and able to type a minimum of 25 wpmMust be flexible to work a part-time schedule Monday through Saturday between the hours of 9:00am - 6:00pm Customer Service – Call Center Representative – Call Center Agent – Call Center Coordinator At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you. Interested? Visit www.servco.com/careers to apply online or email us at careers@servco.com. Equal Opportunity Employer and Drug-Free Workplace Pay Range: $19.42 - $24.36 per hour