Customer Care Representative
About the role
Are you a positive, people-focused professional who loves helping others and solving problems? In this role, you'll have the opportunity to support homeowners through one of the biggest moments of their lives—while building a rewarding career with a company that's growing fast and Built Different. This is more than a customer care role. It's an opportunity to grow, develop, and be part of a high-performing team that values communication, teamwork, and exceptional homeowner experiences.
Responsibilities
- Communicate with homeowners and trade partners by phone and email
- Coordinate repair scheduling and follow up on service requests
- Help troubleshoot common homeowner concerns and identify solutions quickly
- Partner with multiple departments to ensure issues are resolved efficiently
- Deliver a positive, professional, and helpful experience in every interaction
- Manage multiple priorities while staying organized and detail-oriented
Requirements
- Positive attitude and strong communication skills
- Exceptional organization and multitasking abilities
- Problem-solving mindset and ability to stay calm under pressure
- Ability to work in a fast-moving, team-oriented environment
- Homebuilding or construction experience is a plus, but not required
Benefits
- 100% Employer-paid quality Health Care Plan that includes Medical, Dental, Vision
- Competitive Wages
- Quarterly bonus program
- Retirement Plans + employer match
- Paid Time Off
- Annual Growth Reviews
This is a full-time position based out of CBH Homes' headquarters in Meridian, Idaho, available now. Our brand-new headquarters is under construction in Caldwell, Idaho—this role will make the move to our new home in 2027. Come grow with us as we build what's next.