Customer Care Representative (Customer Experience Partner)

📢 We’re Hiring: Customer Care Representative (Customer Experience Partner) 📍 Plano, TX (Onsite) | 💼 Full-Time | Direct Hire Aptino, Inc. is a staffing and consulting firm supporting our client’s (Jiffy’s) hiring needs as a direct vendor. This position is based on a client requirement. Selected candidates will be employed on Clients W-2. We’re looking for motivated recent graduates and experienced professionals to join our client’s Customer Care team. If you enjoy solving problems, helping customers, and using technology to create a great customer experience, this role is for you! What You’ll Do Support customers through email, chat, and phone.Troubleshoot customer questions and issues and provide clear, timely, and helpful solutions.Use CRM and customer support tools such as Zendesk to track, manage, and resolve customer requests.Understand customer needs and provide a positive, personalized customer experience.Handle multiple customer requests while maintaining accuracy, professionalism, and responsiveness.Identify recurring customer issues and share feedback to help improve processes and the overall customer experience.Work closely with internal teams to resolve customer concerns and ensure effective solutions.Learn clients products, services, and processes to become a trusted resource for customers. What We’re Looking For Recent graduates or candidates with customer service/customer care experience.Strong verbal and written communication skills.Excellent problem-solving and critical-thinking skills.Comfortable using technology, CRM platforms, and multiple systems/tools.Ability to learn quickly and adapt in a fast-paced environment.Strong customer-service mindset with a genuine interest in helping people.Detail-oriented, organized, and dependable.Ability to manage multiple conversations or requests while maintaining a high level of service.Bachelor’s degree (must have). Why Join Us Hands-on training and ongoing learning opportunities.Work with a collaborative and supportive Customer Care team.Be part of a fast-paced, technology-driven environment.Opportunity to work directly with customers and make a real impact on their experience.Build valuable experience in customer service, technology, and e-commerce.Opportunity to grow your skills and career with a profitable, customer-focused company. About The Client Our client is a growing, technology-focused company that has built its business around making it easier for creators, entrepreneurs, and small businesses to bring their ideas to life.For more than a decade, the company has served customers across the apparel and custom printing space, offering products and solutions used by everyone from hobbyists and independent creators to established small businesses.What makes the company unique is its strong belief in putting customers first. The Customer Care team plays an important role in helping customers find solutions, creating positive experiences, and building long-term relationships.The company is profitable and independently operated, providing a stable and collaborative environment where employees can make an impact, learn new skills, and grow with the business.