Customer Care Representative
Since 1967, Toll Brothers has been building luxury homes and communities in premier U.S. locations. As a Fortune 500 company operating in over 60 markets, we are the country’s premier luxury builder, offering a wide range of product types and price points for first-time, move-up, active-adult, and second-home buyers. We value diverse perspectives and experiences, fostering an inclusive workplace where all employees are treated with fairness, dignity, and respect.
About the role
This on-site position (5 days per week) in Houston, Texas, focuses on delivering quality warranty service to homeowners. The Customer Care Representative ensures the luxury homebuying experience continues after move-in by resolving Service Requests promptly. The role also includes performing functionality and Home Complete Inspections before Home Orientation.
Responsibilities
- Conduct routine meetings with homeowners to assess and address warranty request submissions.
- Coordinate service appointments and communications between homeowners and trade partners.
- Manage Service Requests: entering, updating, closing, and processing Purchase Orders.
- Perform Home Complete and Quality Inspections prior to home delivery.
- Monitor and improve customer satisfaction metrics for served homeowners.
- Perform additional duties as assigned.
Requirements
- High school diploma or equivalent (required).
- 3–5 years of residential construction experience (required).
- Experience with a service department (preferred).
- 1–3 years of customer service experience (preferred).
Skills
- Outstanding customer service skills.
- Strong planning, prioritization, and detail orientation.
- Effective time management.
- Clear and concise communication in speaking and writing.
- Creative problem-solving for business needs.
- Proficiency in Outlook, Excel, and Word.
Benefits
- Comprehensive medical and dental coverage.
- 401(k) with company match.
- Discounted stock purchase plan.
- Mortgage discounts.
- Discounts on homes, appliances, and more.