Customer Care Representative

Job Summary

The primary responsibility of this position is the investigation, analysis, resolution, trending and corrective action of all returns from US field engineers to support CAPA related to Return Material Authorization (RMA) procedure.

Responsibilities

• RMA/RGA - track shipments from FSE to Decon. Escalate any FedEx issues or incorrect tracking issues
• Maintain and report tracker for project purposes (region, FSE) Trending to be done by Brad team
• Provide root cause and FSE/DSM (Field Management)
• Monitor SMX closure compliance by Decon
• Support move to new building for Service Parts Process and setup

Requirements

• Strong communications and problem solving skills
• Ability to work independently
• Competent using office software including Database management, MS Word, Excel, Internet Explorer, PowerPoint, and Outlook
• Experience with SAP is required

Qualifications

Mid-Level experience is required.

Skills

• Strong communication and problem-solving skills
• Independent work ability
• Office software proficiency (Database management, MS Word, Excel, Internet Explorer, PowerPoint, Outlook)
• Experience with SAP

Pay

N/A

Schedule

1st Shift: M - F 9am - 5pm