Customer Care Representative
Benefits
Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below!
Responsibilities
- Handles customer correspondence for service, scheduling, and billing inquiries
- Offers creative Home Inspection leads to qualifying customers
- Cultivates and maintains on-going customer relationships
- Uses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
- Communicates with branch personnel to resolve service and scheduling issues
- Initiates outbound customer service calls for various campaigns
- Handles incoming calls from technicians to provide support
Requirements
- A High School Diploma or GED
- 1-2 years of customer service experience preferred
- Ability to use a personal computer
- Basic knowledge of Microsoft Word, Excel, and Windows
- Ability to type 25 wpm preferred
Qualifications
While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).
Skills
- Customer Service Experience
- Computer Literacy (Microsoft Word, Excel, Windows)
- Typing Ability (25 wpm preferred)
Pay
Base Pay Range: $0.00 - $0.00
Schedule
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1.
Total Rewards Program
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
401(k) retirement plan with company-matching contributions
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
What Do Our Customer Care Representatives Do?
This position is responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and retain customers. Provides a high-quality service experience by answering routine inquires and resolving problems that may require deviation from standard operating procedures.
What Do You Need?
- A High School Diploma or GED
- 1-2 years of customer service experience preferred
- Ability to use a personal computer
- Basic knowledge of Microsoft Word, Excel, and Windows
- Ability to type 25 wpm preferred