Customer Care Representative

Job Description

Play an integral role in achieving the company objectives by efficiently and effectively partnering with the Outside Sales team to provide superior service to your territory.
Interface, communicate, build and maintain positive relationships with internal and external customers.
Be responsible for complete order management process (quote to cash).
Investigate, validate and work to resolve customer discrepancy claims and material return requests.
Work with cross functional teams to manage customer back orders and lead time inquiries, including working with Planning and Manufacturing to determine accurate shipping dates.
Resolution of price discrepancies identified at the time of order.
Answer inquiries received via phone and email, often by working with other departments such as Transportation & Distribution, Product Management, Engineering, Technical Support, Sales, Planning, and Finance to facilitate a resolution prior to communication with the customer.
Work with our SalesForce.com CRM to respond to customer inquiries.

Qualifications

You Have
Bachelor’s Degree is preferred;
3+ years’ experience in a Customer Service setting preferred;
Experience in a manufacturing environment is preferred;
Experience in a fast-paced, high-volume customer service environment ideally with extensive order entry, order management, and price quote generation is preferred;
Excellent communication skills with both technical and non-technical customers;
Strong ability to plan, organize, and prioritize workload to meet deadlines while multitasking and managing shifting priorities;
Collaborative approach to working across departments including technical support, engineering, sales, product management, and shipping & receiving to ensure customer service excellence;
Proficient in Microsoft Office Suite. Experience with Infor M3 ERP software preferred.

Benefits

• Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.
• A 401(k) retirement plan and an employee stock purchase plan — both include a company match.
• Other supplemental benefits may include tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.

About the Company

nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.

Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.

Core Values

• Innovative & adaptable
• Dedicated to absolute integrity
• Focused on the customer first
• Respectful and team oriented
• Optimistic and energizing
• Accountable for performance

Commitment to Strengthen Communities

We encourage and support the philanthropic activities of our employees worldwide. Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money.