Customer Care Professional TAF Surge

About the Role

This position involves handling high-volume calls and inquiries in a customer-focused environment, with a strong emphasis on detail, communication, and problem-solving.

Responsibilities

• Manage inbound and outbound calls with a focus on customer satisfaction.
• Resolve customer issues effectively and efficiently.
• Maintain calm and courteous communication, even with frustrated or confused callers.
• Utilize customer service software and CRM systems to track and manage inquiries.
• Demonstrate strong attention to detail in all interactions and documentation.

Requirements

• Must pass a Level II background check.
• Minimum of 2 years of experience in a customer service role.
• Experience handling high-volume calls and inquiries.
• Proven ability to resolve customer issues effectively.

Qualifications

Education

• High school diploma, GED, or equivalent required.
• Associate or Bachelor’s degree preferred.

Experience

• Experience in pharmaceutical sales, medication orders, healthcare re-enrollment, or similar fields preferred.
• Call center or customer service experience preferred.
• Experience working in a face-to-face or contact center environment focused on customer experience is a plus.

Skills and Abilities

• Strong attention to detail and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to remain calm and courteous under pressure.
• Typing speed of 35+ WPM.
• Proficiency in Microsoft applications and basic computer systems.
• Bilingual (English/Spanish) is helpful.

Physical Demands

• Prolonged sitting and standing for extensive periods.
• Frequent use of computer, keyboard, telephone, and other office equipment.